SHIPPING & HANDLING

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SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. Every day, We serve tens of thousands of customers worldwide, ensuring that we provide the highest levels of responsiveness to you at all times.

Confirm

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

All orders are shipped from our warehouse within 1-3 business days of the order being placed. Shipment will arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location.
We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

ADDRESS
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time.

WHAT ARE YOUR SHIPPING RATES?

Dear customers such as China-US route {freight: 10~25 $}, European route {freight: 15-20 $}. However, We :

  • Free Shipping   Order Over $69.99         Free 
  • Standard shipping Orders under $69.99 $14.99.
  • VIP Shipping(shipping insurance included) Orders under $69.99 $19.99.
  • VIP Shipping(shipping insurance included) Order Over $69.99 $16.99.

WHICH COUNTRIES DO YOU SHIP TO?

Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us  support@siwhair.com.

HOW IS MY ORDER SHIPPED?
Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have any further questions on how to do this, please reach out to our customer support team.

Dear customers, in the current peak season, affected by the global COVID-19 disease, all express delivery will be delayed. During this period, the package trajectory tracking may not be updated in time, but it is actually in normal transportation. But rest assured, we will continue to follow up to ensure your parcel is delivered normally.